Minggu, 02 Oktober 2011
TUGAS PERTEMUAN 2 METODE RISET
Sabtu, 24 September 2011
JURNAL
Jenis data yang digunakan adalah data primer berupa data yang diperoleh langsung dari objek yang diteliti dan data sekunder berupa data yang diperoleh melaui membaca dan mempelajari buku-buku dan referensi lain mengenai penelitian dengan cara melakukan riset perpustakaan.
Selasa, 19 April 2011
ORDER LATTER
April 20, 2011
Lindsay Office Products
P.O. Box 1879
Spokane, Washington 98989
Subject: Furniture and equipment order
Please ship the following items from your sales catalog
dated January 31, 19XX:
ITEM CATALOG # COLOR QTY PRICE
Conference Desk HN-33080-WB Sandalwood 2 $478.60 ea.
Credenza HN-36887-WK Sandalwood 2 431.40 ea.
Executive Chair HP-56563-SE Toasted Tan 4 422.00 ea.
File Cabinet HN-5344C-K Beige 2 135.90 ea.
Letter Tray K5-299907-A Black 6 16.95 ea.
The items ordered above should be shipped C.O.D. to this address:
CLAIMS DIVISION, LAW DEPARTMENT
City of Austin
P.O. Box 96
Austin, Texas 78767-0096
The costs above reflect a discount of 50/10, with net due in 30
days after the invoice date. The merchandised is to be shipped
by your company's own truck line at a rate of 7 percent of the
total net cost.
We are remodeling our offices and have a target completion date
of Mei 30, 2011. If there is any reason you see that you can
keep your part of this schedule, please let me know
immediately.
Sincerely,
Soegiharto Sugiono
Supervisor, Clerical Services
INTERNATIONAL Co.
32 Longlive Street
Japan 31212
Purchase Order No. 204 E
To: PT. Aman Sejahtera Electronics
Jln. Raya Merdeka No. 25
Surabaya 12345 Date: 22 October, 2009
Quantity Please Supply Item Catalogue NO: Price per unit
Rp Total
Rp
100
50
50
50 Sharp Washing Machines
Sanyo Washing Machines
Denpoo Vacuum Cleaner
Sharp Vacuum Cleaner A 1135
B 750
C 150
D 135 5.000.000
3.000.000
1.500.000
2.700.000 500.000.000
150.000.000
75.000.000
135.000.000
Total 720.000.000
Delivery date required Terms for. International Co.
Office Purchase
5 November, 2009 14 days
From receipt Edward
INTERNATIONAL Co.
32 Longlive Street
Japan 31212
22 October, 2009
Mr. Green White
Manager
PT. Aman Sejahtera Electronics
Jln. Raya Merdeka, No. 25
Surabaya 12345
Dear Mr. Green,
Subject: Purchase Order No. 204 E
We
have received your letter of 15 October,and thanks for enclosing
catalogue, price-list, terms of payment and terms of delivery.
We
have studied your catalogue and we also will attentive about quality
all products washing machine and vacuum cleaner from your company.
We
enclose our official purchase order and shall payment for all products
by bankers transfer on receipt of pro-forma invoice and request
delivery within 2 weeks after order letter arrive.
Yours Sincerely,
Edward
Purchase Manager
Referensi ;- http://www.io.com/~hcexres/textbook/orderlet.html , http://kimiramaki.blogspot.com/2009/11/order-letter.html
Selasa, 22 Maret 2011
LETTER OF COMPLAINT
Samantha Harbinson
1220 Water Way Dr.
Indianapolis, IN, 71233
714-336-1484
22/03/2011
Samudra Hotel
234 South Company Street
Jakarta, IL 16969
To whom it may concern:
My name is Samantha Harbinson and I frequently travel throughout the year as I am a sales representative for the company I work for. While traveling, I usually always seek to stay at the samudra hotel. I do so because in the past, your employees exemplify outstanding customer service. However, that last time I stayed at the samudra hotel, I was highly disappointed and unsure if I will ever stay at another samudra hotel again.
During my stay in bogor, indonesia Hotel room 123. From check-in to check-out I experienced numerous problems that I just cannot let go untold. When I first walked up to the desk to check-in the woman behind the desk was on the phone. I waited patiently for over 20 minutes for her to even acknowledge I was even there. When she did get off the phone, I overheard her say to the person on the other line "Honey, I gotta go. This old lady is giving me dirty looks!" I assure you I did not give her dirty looks, I was just looking at her to see if she was going to give me some kind of instructions like 'just a minute, I'll be right with you'. Forty minutes later I finally inserted my key card into the lock of my room door. I was immediately knocked back from the sight and smell of the room. Obviously she put me in a room that had not yet been cleaned but this room was not just dirty, it was horrendous! It took another 30 minutes for her to change me over to a different room. Mind you that there were not any other customers that she attended to during this time and it was after 4:00 pm.
I let all this go and set about preparing for bed as I had a very early breakfast meeting the following morning. However, little did I know that my problems had just begun? Several rooms on my floor were extremely loud through-out the entire night. When I tried to complain to the Front Desk the next morning, I was told that there was nothing that they could do about it. This nightly noise continued for 3 of the 5 days of my stay. While this in itself is intolerable, every day of my stay I had to go to the front desk and inquire why my room had not been cleaned during the day while I was out. Each day they told me that they were going to get to me soon.
This is by no means is an exhaustive list of the poor customer service I during this stay. This stay at samudra hotel was costly and it is unacceptable to be treated in this manner. I hope that this is a one-time experience that I will never have to endure again. However, I feel compelled to make my complaint known if for no other reason than I do not wish to see anyone else go through an experience such as this. Please respond with how you have handled this issue and how I can be sure this will never happen to me again.
Sincerely,
Samantha Harbinson
Referensi http://www.abusinessresource.com/Additional_Resources/Business_Letters_and_Forms/Complaint_Letter/Complaint-Letter-Poor-Service.html
LETTER OF COMPLAINT
Val Haven, CT 95135
June 30, 2004
Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
Dear Sir or Madam:
I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.
To resolve the problem, I would like you to credit my account for the amount charged for my cleats, I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.
Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.
Sincerely,
Ken Thomas
Referensi http://www.letterwritingguide.com/samplecomplaint.htm




